FASTag, employing Radio Frequency Identification (RFID) technology, serves as an innovative device streamlining toll payments for vehicle owners. It is affixed to the car’s windscreen, enabling cashless transactions at toll plazas by deducting the toll amount directly from the linked prepaid account.
Operational across national highways, FASTag consistently broadens its coverage to encompass additional toll plazas, allowing users to access a comprehensive list of active toll booths in the ‘Active Toll Plazas’ section for seamless navigation.
How to Update FASTag KYC Online
The National Highway Authority of India (NHAI) announced on Monday its decision to deactivate FASTags with incomplete Know Your Customer (KYC) details after January 31, 2024. This measure aligns with NHAI’s commitment to optimizing the efficiency of the electronic toll collection system, ensuring a smooth and uninterrupted passage for vehicles at toll plazas.
Updating Know Your Customer (KYC) details is a straightforward process for transitioning from a Non-KYC customer to a Full-KYC customer.
Steps to Update KYC Details:
- Access the dedicated customer web portal through the provided link: https://fastag.ihmcl.com.
- Log in using your registered mobile number and password or opt for OTP-based validation.
- In the IHMCL customer portal, navigate to the ‘My Profile’ option in the Dashboard Menu.
- Review the ‘My Profile’ page to check the status of your KYC and verify profile details submitted during the registration process.
- Click on the ‘KYC’ sub-section next to ‘Profile’ and select the “Customer Type.”
- Complete the mandatory fields by providing the necessary ID Proof and Address Proof documents, along with a passport-sized photo and address details matching the Address Proof.
- Before submission, verify the authenticity of the attached documents by ticking the mandatory declaration.
This detailed KYC verification process ensures compliance and security when upgrading from a Non-KYC to a Full-KYC customer.
By following these steps, FASTag users can enjoy a seamless and efficient toll payment system, contributing to smoother travel experiences on national highways.
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