In a proactive step against cyber frauds, the government launched the Chakshu portal on March 4, 2024, as an integral aspect of the Sanchar Sathi project. This innovative platform enables citizens to report suspected fraudulent communications targeting telecom service users, including misleading messages related to bank accounts, payment wallets, SIM cards, and government representatives.
Objectives of Chakshu Portal:
The primary goal of the Chakshu portal is to empower users to report fraudulent calls and messages, along with highlighting instances of companies exposing their phone numbers. To effectively combat fraud, the Department of Telecommunications has established the Digital Intelligence Platform (DIP), facilitating information sharing with banks, financial institutions, and law enforcement agencies.
Benefits of Chakshu Portal:
- Collaboration between the Digital Intelligence Platform and Chakshu is set to enhance cyber fraud detection and prevention.
- Reported numbers undergo thorough investigation, leading to appropriate action. Cooperation from entities like the Reserve Bank of India aids in fund recovery and blocking accounts associated with illicit activities.
- Over the past nine months, 1.7 million mobile numbers, primarily linked with fraud, have been blacklisted.
- Individuals suspecting financial fraud, cybercrime, or illegal activities can lodge complaints through the Sanchar Saathi portal.
How to Report Fraud and Spam Calls using Chakshu Portal:
Follow these steps to report fraudulent and spam calls using the Chakshu portal:
- Visit the official website of ‘Sanchar Sathi’ at https://sancharsaathi.gov.in/sfc/.
- Select “Chakshu” from the list of “Citizen Centric Services.”
- After reviewing the disclaimer and instructions for using “Chakshu,” proceed by clicking “Continue for Reporting.”
- Fill in the form with details such as the channel, type, and date of the suspected fraudulent communication.
- Provide personal information, verify with OTP, and submit the complaint.
What You Can Report on the Sanchar Saathi Portal:
- Check for any unauthorized mobile connections registered under your name and report them promptly.
- Ensure the authenticity of new or used mobile devices before purchasing.
- Report lost or stolen cell phones for tracking and blocking purposes.
- Access details of licensed wireline internet service providers.
- Report incoming overseas calls displaying an Indian phone number on the caller ID.
Stay vigilant against cyber threats by utilizing the Chakshu portal and contribute to creating a safer digital environment. Promptly report suspicious activities to protect yourself and others from falling victim to cyber frauds.
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Chakshu Portal FAQs:
What is the primary objective of the Chakshu Portal?
The primary objective of the Chakshu Portal is to empower users to report fraudulent calls and messages while also highlighting instances where companies expose their phone numbers.
How does the collaboration between the Digital Intelligence Platform and Chakshu benefit users?
The collaboration between the Digital Intelligence Platform and Chakshu enhances cyber fraud detection and prevention, ensuring a safer digital environment for users.
What happens to the numbers reported through the Chakshu Portal?
Reported numbers undergo thorough investigation, leading to appropriate action. Cooperation from entities like the Reserve Bank of India aids in fund recovery and blocking accounts linked with illicit activities.
How many mobile numbers have been blacklisted over the past nine months due to reported fraud?
Over the past nine months, 1.7 million mobile numbers, primarily associated with fraud, have been blacklisted, demonstrating the effectiveness of the Chakshu Portal in combating cyber fraud.
Can individuals report financial fraud, cybercrime, or illegal activities through the Chakshu Portal?
Yes, individuals suspecting financial fraud, cybercrime, or illegal activities can lodge complaints through the Sanchar Saathi portal, contributing to a safer digital ecosystem.
What steps are involved in reporting fraudulent and spam calls using the Chakshu Portal?
What unauthorized mobile connections can users report through the Chakshu Portal?
Users can promptly report any unauthorized mobile connections registered under their name, ensuring their security and privacy.
How can users ensure the authenticity of mobile devices before purchasing them?
Before purchasing new or used mobile devices, users can verify their authenticity through the Chakshu Portal, safeguarding themselves against potential fraud.
Is it possible to report lost or stolen cell phones through the Chakshu Portal?
Yes, users can report lost or stolen cell phones through the Chakshu Portal, enabling tracking and blocking of the devices to prevent misuse.
What information can users access regarding licensed wireline internet service providers through the Chakshu Portal?
Users can access details of licensed wireline internet service providers through the Chakshu Portal, ensuring transparency and reliability in their internet services.
